Our Returns Policy
Fabric Returns Promise
We know it can be a risky business ordering the right fabric when you can only see it through a screen - that’s why we created our Fabric Returns Promise!
This means that you can return your fabric to us for free if you get in contact with us within 14 days of receiving your order. To qualify for our free Fabric Returns Promise your fabric must be uncut, unwashed and in a resaleable condition. We cannot offer free returns for any specific custom cut fabric. This is only available to UK customers.
To arrange a return for your fabric please send us a message at [email protected] with your order number and the word ‘Return’ in the subject/title of your email. We will provide you with a link and instructions on how to download your prepaid returns label, which you can then print off, attach to your return and pop it all in the post.
If you have ordered any non-fabric products and have changed your mind or no longer need them you are still more than welcome to return these to us for a refund. You can pack up your order and send it to us at our returns address below anytime within 14 days of receiving your order. Please include a note with your name, order number and request so we can process your return as quickly and smoothly as possible. We recommend sending your return with tracked postage.
Plush Addict Returns
9 Brassey Close
Should you receive any faulty or incorrect items then we will happily issue you with a refund or a replacement, and also cover the cost of the return postage. More information about incorrect orders can be found on our FAQs page.
Please note that unless the returned items were incorrect or damaged we can only refund the item(s), and not the cost of the original postage. If your original order was over £40 and benefitted from free UK postage and your returned items bring your total order value under £40 then we will refund you for the items minus the postage costs that would have been applied to this order.
We aim to process all returns within 14 working days of receiving them back into our warehouse.