Free UK Returns
We know that it can sometimes be a tricky uncertain business buying fabric online, we are therefore delighted to now offer a free returns service within the UK so that if you buy something and you are in any way not happy with it and the fabric has not been cut or washed, then you can send it back to us for free. Please note that we can only ever refund the cost of the item, not the original postage cost.
What you need to do
- 1. You can only return items free to us within 14 days from when you receive it.
- 2. Contact us as email@example.com and we will email you a returns label which has full instructions about how to return your item.
- 3. Print the returns label and follow the instructions on it to return your item to us.
Please note that if your order benefitted from free UK postage when it left us as it was over £40 and your returned items take your order value to under £40 we will refund you back the cost of the returned items minus the postage amount your order would have been.
Once we receive the returned item, we aim to process it within 5 working days.
Thank you shopping with us!