10th August 2020

We're catching up, yay! Thank you SO much for bearing with us at this exceptionally busy time.

Dispatch time for most website orders is now 1-2 business days. Business days are Monday - Friday.

Our last print for the day is at 2pm so orders placed after 2pm will be worked the following business day.

14th July 2020

Since the government advised that face coverings were to be compulsory in shops we have seen a HUGE increase in orders which means our usual speedy dispatch times are a little slower than we'd like.

We are working really hard to get all orders out as quickly as we can but please allow 5-7 days for your order to be dispatched.

Thank you SO much for your patience.

20th May 2020

We are pleased to announce that although we are not up to full staffing levels we have had some staff return to work and we are managing to dispatch orders within 2-3 days. Click and collect has been restored so whilst the shop remains closed to the public it is possible to collect your order from our Peterborough warehouse if you are local. Orders are being worked in the order that they are received. This includes Click and Collect, so please wait for your email advising your order is ready before coming to the warehouse.

There are still supply chain issues. We have not had any Shannon deliveries or Kona deliveries since before the crisis so stocks are low. Makower Spectrum is a great alternative to Kona

Thank you for your patience!

6th May 2020

The website is open again for orders and we are now able to commit to dispatching within 7 days again, and most days we are well ahead of this target. Thank you for your patience and understanding.

2nd May

We've had to close the website again temporarily whilst we catch up, we're still operating with a skeleton staff and a much higher demand than we usually see. We are aiming (all being well) to re-open the website on Wednesday 6th May. Apologies for inconvenience caused and thank you for your patience.

29th April 2020

We are now able to commit to dispatching within 7 days, and most days we are ahead of this target. Yay!

22nd April 2020

We have re-opened website for online orders but please allow 7-14 days for us to dispatch your order as we are still operating with skeleton staff. Please also be aware that Royal Mail and may couriers are also experiencing delays in delivering presently. We are reviewing this situation daily.

Thank you for your continued support and understanding in these unique times. We really appreciate your patience and we're so sorry we keep having to switch the website off. Like many other firms we are operating with far less staff than usual and we have seen our order volume increase dramatically.

14th April 2020

We have closed the website again temporarily whilst we catch up. It will be reopened again as soon as we're able to.

13th April 2020

We have re-opened website for online orders but please allow 7 days for us to dispatch your order whilst we are still operating with skeleton staff. Please also be aware that Royal Mail and may couriers are also experiencing delays in delivering presently. We are reviewing this situation daily and may close the website again if we feel we are getting too behind.

6th April 2020

We, like many other businesses, are facing significant challenges during these unprecedented times. We have been dispatching orders but are currently running on a skeleton staff and the number of orders we usually receive is much higher than usual so have taken the decision to stop taking new website orders for the time being. We plan to switch on the website again once we have caught our breath and caught up.

You can currently build a basket, but you will not be able to check out any goods at this time. We will post again when we have re-opened the website.

We warmly thank you for all the lovely messages of support we've been receiving throughout these difficult times and we would also like to express our warmest appreciation and gratitude  for Royal Mail and the courier staff for maintaining deliveries across the UK and enabling us to keep shipping and receiving deliveries.

Thank you for your patience and understanding.

Family Plush