13th April 2020
We have re-opened website for online orders but please allow 7 days for us to dispatch your order whilst we are still operating with skeleton staff. Please also be aware that Royal Mail and may couriers are also experiencing delays in delivering presently. We are reviewing this situation daily and may close the website again if we feel we are getting too behind.
6th April 2020
We, like many other businesses, are facing significant challenges during these unprecedented times. We have been dispatching orders but are currently running on a skeleton staff and the number of orders we usually receive is much higher than usual so have taken the decision to stop taking new website orders for the time being. We plan to switch on the website again once we have caught our breath and caught up.
You can currently build a basket, but you will not be able to check out any goods at this time. We will post again when we have re-opened the website.
We warmly thank you for all the lovely messages of support we've been receiving throughout these difficult times and we would also like to express our warmest appreciation and gratitude for Royal Mail and the courier staff for maintaining deliveries across the UK and enabling us to keep shipping and receiving deliveries.
Thank you for your patience and understanding.
Family Plush
Sincerely
Janika Nummenpää
[email protected]
Thank you for your service during this difficult time, and for the update -your decision to close the online shop for the time being is completely understandable.
I placed an order on Friday 3rd April (#1000612985) and I was wondering if you have had the opportunity to ship it or whether I have to wait until you re-open the store?
Thanks again and very best wishes,
Mayca
I hope that I will be able to order from you soon. I wish you all good health and that you all stay virus free.
Thank you and Take Care
Sue
I hope yo and your staff are staying safe at this difficult time.
Regards,
Georgina Withnell.
many thanks Sonia wiles.
I hope you are all keeping well and staying safe. You have been doing an amazing job! I am getting in contact because I am desperately trying to get my hands on polycotton, probably like hundreds of others....I know from your posts on FTLOS that you were offering it at cost price of £1pm. I would really like a whole roll of polycotton...I'm presuming it would likely be appropriately 35 mtr? I know you were due to get some this past week....is there any way you can help?
I appreciate you taking the time to read this,
Every blessing and please stay safe,
With kind regards
Joanna Barltrop