We make best endeavours to dispatch orders placed up until 3pm the same working day. During busy times such as during a sale or on the lead up to Christmas dispatch times might be longer. We dispatch post every working day in the UK.
We offer a free returns service in the UK and the details can be found here.
UK Postage Information
We use Royal Mail for most of our post and will dispatch using the class of postage you select at checkout. Our postage charges are based on the weight of your order and we offer free UK postage for orders over £40 which is sent 2nd class and our rates are also capped at £5 for 1st class postage.
Whilst every effort is made to dispatch your order the same working day Royal Mail 1st and 2nd class services are not guaranteed. Generally 1st class post takes 1-2 working days and 2nd class post takes 3-5 working days. If you require a guaranteed next day service then Special Delivery will provide a guaranteed next working day delivery by 1pm, please note that this service requires a signature and that it does not normally deliver on a Saturday.
Here are the UK postage rates:
Orders that are larger than a "Large Letter" (approx 2m of cotton fabric) are sent via the Royal Mail tracked system and you will receive an email from Royal Mail prior to your parcel arriving with an estimated time of delivery.
If your order is over size for Royal Mail, or contains an aerosol then it will be dispatched via courier UKMail. We can dispatch the same day if your order is received and processed by 11am, otherwise it will be dispatched the next working day.
We offer free UK postage for orders over £40, which is sent 2nd class (48).
Royal Mail may take up to 15 working days before they consider a parcel lost. We will normally need you to wait that long before a missing item claim can be processed.
Please note that while every effort is made to ensure that the weights are accurate on the products we sell, we do reserve the right to have some products weighing more because a few items, for example large spools of thread and bulkier fabrics such as fleece and plush, need to be sent via packet post and not as a large letter.
International Postage Information
We ship everywhere, delivery times will vary but orders are processed just as fast for international orders. Items under 2kg are sent by Royal Mail and items larger than 2KG are sent by a fast courier.
Europe: Ireland, Netherlands, Luxemburg, Belgium, France, Germany
Now Free if your order is over £130!
Europe: Spain, Andorra, Slovakia, Italy, Czech Republic, Monaco
Now Free if your order is over £170!
Europe: Portugal, Sweden, Slovenia, Hungary, Croatia, Finland, Poland
Now Free if your order is over £230!
Europe: Norway, Iceland
Europe: Switzerland, Denmark, Austria
Now Free if your order is over £150!